Based in Luxembourg, Lyxor Funds Solutions (LFS) is a 100% subsidiary of Lyxor International Asset Management S.A.S. LFS issues and manages UCITS and AIFs domiciled in Germany and Luxembourg. Lyxor Funds Solutions (LFS) is a management company governed by Luxembourg laws and regulated by the CSSF under number S00000797.
Conflicts of Interest Policy
Code of Conduct
Complaints Handling Policy
Lyxor Funds Solutions S.A. has implemented procedures for managing customer complaints which complies with the requirements of CSSF Regulation 16-07 relating to the out-of-court resolution of complaints.
- “Complainant” refers to any natural or legal person having filed a complaint with the Management Company;
- “Complaint” is an expression of dissatisfaction received whether oral or written, justified or not, from or on behalf of an eligible Complainant, about the Funds` or the Management Company’s or its delegates provision of or failure to provide a financial service. A request for information, clarification or service is not a complaint.
It must be noted that simple requests for information or clarifications addressed to the Management Company are not considered as complaints and are therefore out of scope of this Policy.
In this context, any complaint must be sent for complaints concerning the funds or management company to:
Compliance Officer of
Lyxor Funds Solutions S.A.
22, Boulevard Royal
or by e-mail to email@example.com
The Management Company will treat your complaint as follows:
- An acknowledgement letter will be sent to you within ten (10) business days as of the receipt of the complaint if the complaint cannot be closed before this timeline.
- An update letter will be sent to you one (1) month and every four weeks thereafter to inform you of the progress of your complaint.
- A final letter will be sent to you to inform you on the outcome of our investigation and the actions taken to resolve the complaint.
The Management Company informs its customers of the existence of the out-of-court dispute settlement procedure with the Commission de Surveillance du Secteur Financier (“the CSSF”), the Luxembourg financial services regulator.
Where a customer did not receive a response or satisfactory response within one month of a complaint being submitted to the Management Company, the customer can refer their complaint to the CSSF within one (1) year of the date of filing with the Management Company. In the event of submitting a complaint to the CSSF it shall be submitted in English, Luxembourgish, German, or French by the following means:
- By regular mail (no registered letter required) addressed to the Commission de Surveillance du Secteur Financier, 283, route d’Arlon, L-2991 Luxembourg or
- By fax at +352 26 25 12601 or
- By email at firstname.lastname@example.org or
- By filing the form online on the CSSF website http://www.cssf.lu/en/consumer/complaints
What is GDPR?
The Management Company being part of Lyxor group of companies (“we, “the Group”, “us”), attach the greatest consideration to treat personal data in strict compliance with all applicable laws and regulations that relate in any way to privacy, data protection, confidentiality or security of personal data.
Hence, data collection, processing and recording within our Group are specifically framed by the European General Data Protection Regulation (“GDPR”), which provides you, as Data Subject, with protecting and transparency measures.
As such, we commit to respect your privacy and protect all your personal data in compliance with the GDPR.
On GDPR you should take into account as follows:
Are you an EU citizen?
If yes, you are definitely concerned by GDPR and you can benefit from its rights and measures.
If no, you do not fall within GDPR scope, however we commit to protect your personal data with the same consideration anyway.
Which personal data?
As per GDPR personal data means ANY information relating to an identified or identifiable natural person.
In the framework of our activities/services, it may be necessary for us to process this kind of data which may notably include (i) identification details such as your name, surname, date and place of birth; (ii) contact information such as your email address, domicile address or phone number; (iii) any other relevant personal details such as your nationality and citizenship; (iv) government identification numbers such as a copy of your ID card; (v) sound recording; (vi) financial and banking information.
For what purpose?
We will only process personal data which are necessary for the performance of our services or duties and therefore shall only use the data in this strict context unless we reasonably consider that we need to use it for another reason being compatible with the original purpose.
In particular, we process personal data for the following purposes:
(i) conduct legal and other regulatory compliance checks;
(ii) providing products and services to you and ensuring their proper execution;
(iii) managing our relationship with you;
(iv) meeting our on-going regulatory and compliance obligations.
Depending on the category of data collected, your consent may be requested from time to time. Should this happen, we will contact you in due time.
Where your personal data is needed to meet our legal or regulatory obligations or enter into an agreement with you, we may be unable to shape a business relationship, should this personal data be missing.
Thanks to GDPR your rights are strengthened and extended. As such, you have a right of access, rectification, erasure, restriction of processing of your data and a right to object to processing by writing to the following address: email@example.com
Your request will be processed within 1 month upon receipt.
Where a data breach is likely to result in a risk for your rights and freedoms, the Management Company shall contact you in order to communicate the personal data breach without undue delay.
Should you be dissatisfied with the processing of your personal data or wish complaining about it, please refer to firstname.lastname@example.org
You also have a right to lodge a complaint with the competent supervisory authority, being in Luxembourg the Commission Nationale pour la protection des données (CNPD). To do so, please consult its website (cnpd.public.lu/en.html).
Do external persons have access to your personal data?
Your personal data will mainly be processed within our Group.
Nevertheless, as part of our activities and to provide you with quality service, it may be necessary to transfer and share your personal data with delegated third parties or otherwise involved in our activities, such as Depositaries, and Paying Agents, Administrative Agents, Distributors and their appointed sub-distributors if any, internal and/or external Auditors, legal, tax and financial Advisers and other potential service providers. In any case, we ensure they meet our data security standards.
Should our activities lead to the transfer of personal data to third parties located outside of the EU, we will ensure that the recipient be located in a country with an adequate level of protection. If this is not the case, such transfer will be only possible as long as it is governed by a written contract ensuring sufficient data protection level.
We may also disclose your personal data to public authorities or regulators when required by law or regulation.
What about the record keeping?
We secure your personal data from unauthorized access, use or disclosure. They will be stored on secure computer systems and processed by electronic or other means in a controlled, protected and secure environment.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. Subject to our legal obligations, we will on your request and to the extent technically possible, delete and procure the deletion of all copies of the personal data formerly processed.
Are we waiting something from you?
Should your personal data change, please inform us without delay.
On recent publications undertaken on the Luxembourg Investment Schemes: CBK SICAV and CKB Wertsicherungsfonds plus please take into account as follows:
- Further to the already done publication of the 13.09.2019 on the Investment Manager change of CBK SICAV, investors hereby informed on the effective date of change of Investment Management function changing from Commerzbank AG to Lyxor International Asset Management S.A.S. Deutschland as follows: Effective date of the change of the Investment Management function is the 18.11. 2019.
- Further to the already done publication of the 17.09.2019 on the Investment Manager change of LIAM Wertsicherungsfonds plus, changing its name in LIAM Wertsicherungsfonds plus 14.10.2019, investors are hereby informed on the effective date of change of Investment Management function changing from Commerzbank AG to Lyxor International Asset Management S.A.S. Deutschland as follows: Effective date of the change of the Investment Management function is the 18.11. 2019.
Lyxor Funds Solutions S.A.
22, boulevard Royal, L-2449 Luxembourg
Identification Numbers/Registrations Supervisory Authority
Company Registration Nr: R.C.S. Luxembourg B139351 Commission de Surveillance
Tax reference nr.: LU22630062 du Secteur Financier (CSSF)